Stay Casino Responsible Gaming

Our Commitment to Safe Play

Here at Stay Casino, we operate under a Curaçao licence issued by Antillephone N.V., which means we are held to clearly defined standards when it comes to fair play and player protection. We don't just meet the minimum requirements — we go further, because we genuinely care about the people who choose to play with us. At Stay Casino, we recognise that gambling, while fun for the majority, can become problematic for some individuals. That is why we have implemented a comprehensive suite of responsible gaming features directly on our platform.

Our goal at Stay Casino is simple: to make sure you always feel in control. If at any point your gaming stops feeling like entertainment and starts feeling like an obligation, we encourage you to make use of the tools we provide. We at Stay Casino are here to help — not just as a gaming destination, but as a responsible operator that genuinely puts players first.

Responsible Gaming Tools We Offer

At Stay Casino, we have developed a range of practical tools that you can activate directly through your account settings. These tools are designed to give you full control over how and how much you play:

• Deposit Limits – Set daily, weekly, or monthly caps on how much you deposit into your Stay Casino account. Once set, limits can be reduced immediately but increases take a cooling-off period to take effect.
• Loss Limits – Define the maximum amount you're comfortable losing over a set time period. We at Stay Casino will enforce these limits automatically.
• Session Time Limits – Control how long you spend at our Stay Casino platform in a single sitting. You'll receive notifications so you know exactly how long you've been playing.
• Reality Checks – We at Stay Casino can send you periodic reminders during gameplay to let you know how much time has passed, helping you stay grounded in reality.
• Cool-Off Periods – If you feel you need a short break, you can take a temporary pause from Stay Casino without fully closing your account.
• Self-Exclusion – Should you need a longer break, we at Stay Casino offer self-exclusion options that can range from several months to a permanent ban, depending on what you need.

Recognising Problem Gambling

At Stay Casino, we want to help you recognise the early warning signs of problem gambling before they escalate. Being honest with yourself is an important first step. Ask yourself the following questions:

• Do you gamble with money meant for essential expenses like rent, food, or bills?
• Do you chase losses by continuing to play after losing significant amounts?
• Has gambling started to affect your relationships, work, or mental health?
• Do you feel restless or irritable when you try to cut back or stop?
• Do you hide your gambling habits from family members or friends?
• Do you find it difficult to stop playing even when you want to?

If you answered yes to any of these questions, we strongly encourage you to reach out. We at Stay Casino can help you access the right support, and we will never judge you for seeking help. Gaming should always be something you do for fun — the moment it feels different, it's time to take action.

Support Organisations We Recommend

Here at Stay Casino, we believe that professional help is invaluable for anyone struggling with gambling-related issues. Below is a list of independent organisations that offer free, confidential support:

We at Stay Casino actively encourage players to reach out to these organisations whenever they feel the need. There is no shame in seeking help, and these services exist precisely to support you through difficult times.

Protecting Minors at Stay Casino

At Stay Casino, we take the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and over, and we have a zero-tolerance policy for underage gambling. During the registration process, we at Stay Casino verify player ages and identities through our Know Your Customer (KYC) procedures. If at any point we suspect a player may be underage, we will suspend their account immediately pending full verification.

We also recommend that parents and guardians make use of third-party parental control software to prevent minors from accessing online gaming platforms. Tools such as Net Nanny, Gamban, and Betfilter can help restrict access at a device level, providing an additional layer of protection at home.

How to Use Our Self-Exclusion Feature

If you feel that you need to take a break from Stay Casino, activating self-exclusion is straightforward. Here's how you can do it:

1. Log in to your Stay Casino account.
2. Navigate to the 'Responsible Gaming' section in your account settings.
3. Select your preferred exclusion period — from a short break to permanent closure.
4. Confirm your choice. At Stay Casino, this takes effect immediately.
5. Alternatively, you can contact our support team directly and we will process the exclusion on your behalf.

Once self-exclusion is in place at Stay Casino, you will not be able to log in, make deposits, or receive promotional communications for the duration of the exclusion period. We take this very seriously and ensure the process is enforced strictly.